Refund Policy

Said & Done is made by Scaile Studios LLC and sold as a monthly subscription of $99 USD per month per workspace, plus any applicable tax. There is no free trial, so we offer a refund window on your first payment instead.

If Said & Done is not right for your team, you can ask for a full refund of your first monthly payment within 7 days of the date you first subscribed. You do not need to give a reason. When the refund is issued, your subscription is cancelled and your workspace’s paid access ends.

This applies once per customer or organization. A new subscription after a refund or cancellation does not start a new refund window.

Monthly renewal payments are not refundable, except where required by law or at our discretion. If you cancel, you keep access until the end of the month you already paid for, and you will not be charged again.

We may refund a renewal at our discretion, for example if you were charged after asking us to cancel, or if a serious problem on our side kept you from using the Service for a significant part of the billing period. Email us and we will look at it case by case.

Either:

1. Email our support email from the address on your account and include your Paddle order number (from your receipt). We will reply within 2 business days and ask Paddle to issue the refund; or
2. Use the link in your Paddle receipt email, or visit paddle.net and choose “Request refund”.

Cancel anytime from the billing area of your Said & Done settings, from the “Manage subscription” link in your Paddle receipt email, at paddle.net, or by emailing our support email. Cancellation takes effect at the end of your current billing period and stops future charges. Cancelling does not by itself refund the current period.

Paddle sends approved refunds to your original payment method, usually within 14 days of approval. How long it takes to appear depends on your bank or card issuer. Taxes charged are refunded with the payment.

Your data is handled as described in our Privacy Policy. Export anything you need before access ends.

We may refuse a refund where there is evidence of fraud, refund abuse or a breach of our Terms. Charges billed directly by your AI provider are not part of your Said & Done subscription and are not refunded by us or Paddle.

Please contact us or Paddle before disputing a charge with your bank. It is usually faster. Access may be suspended while a dispute is reviewed.

This policy is in addition to any refund, cancellation or withdrawal rights you have under the law where you live, and does not limit them. For example, consumers in the EU, EEA, Switzerland and UK may have a 14-day right to withdraw from the first payment of a subscription, handled by Paddle under its Refund Policy.

Scaile Studios LLC, c/o Northwest Registered Agent Service, Inc., 117 S Lexington St Ste 100, Harrisonville, MO 64701-2444
Email: our support email